Shipping + Returns

All orders over 100€ are qualified for free shipping

Shipping to Belgium

  • all orders under 100€ have a 7€ flat rate and are shipped with a tracking number
  • allow us up to 7 working days to prepare and ship your order
  • after the parcels are sent they usually need 2-3 working days to arrive
  • all orders are sent via Bpost, Track and Trace service

Shipping to the rest of the world

  • all orders under 100€ have a 7€  flat rate and are shipped with a tracking number.
  • allow us up to 7 working days to prepare and ship your order
  • the shipping time depends a lot on your location;
    • Europe: approx. 3-5 working days,
    • Rest of the world: normally 7-10 days but can be up to 3 weeks
  • all additional border fees are the customer's responsibility
  • please note that we will not mark the parcel as a gift nor we will hide the actual value of it, since it is highly illegal 
  • all orders are shipped via Bpost, Track and Trace service

Frequent Shipping Questions

Do you offer expedited shipping options?

Unfortunately, due to the handmade nature of our products and our made-to-order policy we are not able to offer fast shipping options. 

If you are located outside of Belgium, the shipping costs for express courier are very high and can exceed the value of your purchase.

In case you are in a great hurry you can always contact us. If we have the item you want in stock we can arrange something on the spot. But please be prepared that we might not be able to ship that fast.

How will my order be packaged?

We pack and ship everything with great care. All of our jewelry pieces come in a beautiful eco-friendly paper box, which is ideal for storing your jewelry and for gift giving. All orders are being carefully shipped in special shipping envelopes so that they arrive safe no matter where they travel. 

 

Please read carefully our Return & Refund policy before you send something back to us. We will not issue refunds for products we receive without prior notice.

Our policy lasts 14 days based on EU rules. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. E-mail us at info@annarosamoschouti.com informing us about your request and if you are eligible a return-code will be given to you and further instructions on how to proceed.

Please note that all shipping fees are your responsibility.

Non-refundable:

  • Any item not in its original condition, with damaged or missing parts for reasons not due to our error.
  • Gift Cards 
  • Any item that is returned more than 14 days after delivery
  • Sale items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@annarosamoschouti.com

Exchanges

We can only exchange items for the same or higher price. If you want to exchange an item for a lower priced value a store credit will be given to you to use on a future order. Store credits cannot be passed to other people and are valid for one year. If your item is defective or damaged you can exchange it for the same item.

If you want to exchange your purchase please first send us an email at info@annarosamoschouti.com.

Gifts

If you received a gift purchased from our store and you want to return it you can either exchange it or you can receive a gift credit for the value of your return. 

Please remember that we need to be notified within 14 days from the purchase date. After that all purchases are final.

Shipping

To return your product, you should mail your product to: 
Mechelsesteenweg 78, box 7
2000 Antwerp, 
Belgium

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that we will not issue refunds if we receive your item back with no prior notice.